Search Engines Influencing Design

Designing for Algorithms "Focus on the user and all else will follow" is the Google mantra, yet when a search engine is making value judgements using an algorithm, how important is the "user"? Arguably the "user" takes on a secondary role and is not really...

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Domain Renewal Emails Beware the “Slammers”

Domain renewal emails have become commonly used by scammers and are known as "Domain Slamming'. This is a scam whereby an unscrupulous, offending, domain name registrar, attempts to trick domain owners, into switching from their existing registrar to their...

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Should you report SQL injection?

Should you report SQL injection attempts? If you have a website running on Wordpress, Joomla, Drupal or any other database driven system, it will only be a matter of time before it attracts the attention of would be hackers. Most attacks actually originate...

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Replying to bad reviews

Turning Bad Reviews into a Marketing Opportunity If you have a business it is only a matter of time, before a disgruntled customer posts a scathing review on Google, Tripadvisor or something similar. Occasionally, a bad review may even be posted by a...

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Tripadvisor Reviews

TripAdvisor Reviews "Hang on this playing field isn't level!" Love it or hate it TripAdvisor is here to stay, so the sooner you learn to live with it and work with it the better. The biggest problem with review sites like this, is that contented customers are far less...

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Changing Agencies

Changing Agencies Sometimes clients change agencies, it is usually as a result of the business changing hands, but it might be because you are disappointed with the service you are receiving. Whenever I am presented with a client who is moving from a...

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